Brampton Board of Trade
Agent Performance
Quality and reliability metrics Prudle tracks for every call, day by day.
0
Loading
0
Loading
0
Loading
0
Loading
Per-agent scorecard
Which agent is answering well vs. escalating a lot.
| Agent | Calls | AI Resolved | Routed to Staff | Avg Duration | Avg RAG Lookups | Tool Calls | Tool Errors | Success Rate |
|---|---|---|---|---|---|---|---|---|
| Loading… | ||||||||
Click a row to filter the trends below to that agent.
General
Conversation volume and outcomes, day by day.
Knowledge Base
RAG (knowledge base retrieval) usage and speed.
LLMs
Language model call volume.
Tools
Tool/function call reliability and speed.
Audio & Turn Latency
Per-turn timing metrics (e.g. response time, time to first sentence, turn-taking latency) — names shown are whatever the voice platform reports for your agent, not hardcoded.
No per-turn latency data yet.
Evaluation
Custom evaluation criteria, if configured on your voice agent (Agent settings → Analysis → Evaluation criteria). Shows % of calls passing each criterion, per day.
No evaluation criteria configured on this agent yet.