Brampton Board of Trade
Team Settings
Who's on each team, and which intent routes to which inbox — this is what decides where a lead's follow-up email actually goes.
Teams
Add a team member with their email — routing rules below assign leads to a department, and staff routing sends the email to whoever's listed here for that department.
| Name | Department | Role | ||
|---|---|---|---|---|
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Routing rules
Which caller intent goes to which department, and how hot a lead has to be before that team gets emailed. Cold leads still show up in Team Inbox — they just don't trigger an email unless you set the threshold to Cold.
| Intent | Department | Routing Email | Send Email For | |
|---|---|---|---|---|
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